To further investigate this particular rejection, consider using our Business Intelligence tool, MyPerformance. You could try sending them an email with a survey to learn more about their experience. You can find the customer details by going to Operations > View Transactions in the Back Office. Consider sending a follow up email to the customer with their selected purchases, reminding them to complete their purchase at a later time. They could have been distracted by another task or simply changed their mind. We can never know in all cases why customers abandon their purchases. This means that the customer went through to the iDEAL payment page and then clicked the Cancel button. This is a message sent by the iDEAL payment method. You can find the customer details by going to Operations > View Transactions in the Back Office. To give customers a second chance to checkout successfully, you could send a follow up email with their selected purchases, reminding them to complete their purchase at a later time. It is especially important to validate card numbers because a customer who makes multiple attempts with an invalid number can be counted as a fraud attempt. If your payment page is hosted on our platform, make sure you have implemented the latest optimised version. Make sure you are validating that your customers are entering the right card number. It is also possible that there is a problem with data validation in your integration.
Ingenico ict250 troubleshooting update#
Remind your subscription customers to update their payment details. This rejection often indicates that recurring transactions are using data that is not up to date. This can mean that a transaction went through with a customer's old card or was simply wrongly entered. The issuer is reporting an error with the card number.
0 kommentar(er)
